Privacy Policy

This statement governs our website lorneatelier.online, purchases processed through it, and communications addressed to our workshop. It does not extend to external sites accessible through our links, which maintain independent policies.

The designated data controller is Lorne Atelier Cutlery Inc., situated at 770 St. George Blvd, Moncton, NB E1E 2C6, Canada. Privacy inquiries may be addressed to [email protected] or communicated by telephone at +1 (506) 487-7411.

Merchant

Lorne Atelier Cutlery Inc.

Registered address

770 St. George Blvd, Moncton, NB E1E 2C6, Canada

Email

[email protected]

Phone

+1 (506) 487-7411

We request only such particulars as are strictly necessary for the purposes specified under each heading.

3.1 Information you provide directly

Full name, shipping destination, email address, and telephone number provided during checkout, alongside the text of your correspondence or product reviews. These records are retained for the duration required by order fulfillment and statutory accounting mandates, while general inquiries are kept for up to 3 years following our final communication.

3.2 Payment and transaction data

Purchase identifiers, items selected, transaction totals, specified payment arrangements, and shipment status. Payment card information and online banking credentials are never collected on this site. Records are maintained throughout the statutory accounting period.

3.3 Automatically collected information

Network IP addresses, browser specifications, operating system details, visited sections, referral sources, and visit timestamps recorded by server infrastructure and designated cookies. Server log entries persist for 30 days, while consolidated analytical datasets are retained for up to 14 months.

3.4 Marketing and advertising data

Promotional campaigns, advertisements, or inbound links directing your visit, preserved solely to correlate order placement with specific outreach efforts. This information is retained for up to 90 days.

3.5 Data obtained through our service partners

Transit milestones provided by our carrier alongside payment settlement notices from our payment facilitators, linked directly to your order file.

3.6 Children

This service is not intended for individuals younger than 18. We do not deliberately acquire personal details from minors; a parent or legal guardian may write to [email protected] to request the prompt removal of such information.

Your full name, destination address, email contact, and telephone number are essential to fulfill orders and transmit critical updates. Without these details, an order cannot proceed. Providing supplementary information remains entirely discretionary.

• To assemble, dispatch, and document your culinary order, as well as to administer parcel returns and any appropriate reimbursements.
• To respond politely to your inquiries and transmit timely order notices through electronic mail or text message.
• To maintain technical integrity, safeguard against fraudulent activity, and evaluate site engagement.
• To communicate occasional announcements only where specifically requested, with every dispatch providing an option to unsubscribe.
• To fulfill regulatory duties, including the orderly maintenance of fiscal and accounting ledgers.

We never sell your information to commercial interests. Transmission is limited to the specialized service providers outlined below, each formally bound to handle information strictly according to our direction.

6.1 Payment processing

The facilitator of your selected settlement method receives the specific particulars necessary to process and reconcile your payment.

6.2 Shipping and fulfilment partners

The delivery courier receives your recipient name, postal destination, and contact telephone number to effect successful transit and address any delivery matters.

6.3 Service providers

Our web hosting infrastructure, electronic dispatch services, and client assistance tools process records strictly under our instruction.

6.4 Advertising and analytics partners

Analytical and promotional cookies, deployed solely upon your consent, transmit relevant browsing metrics to their respective operators in accordance with our Cookie Policy.

6.5 Legal and regulatory disclosures

We may disclose necessary documentation when compelled by statutory authorities or when establishing and defending legal positions regarding an order.

6.6 Business transfers

In the event of an ownership transfer, restructuring, or corporate acquisition, customer files shall transfer to the successor entity under equivalent safeguards.

External partners may handle data beyond the borders of Canada. In such instances, we implement approved standard contractual clauses or rely upon official adequacy findings to ensure that protection remains steadfast.

Pursuant to PIPEDA, you are entitled to access and correction rights.

8.1 Right of review, rectification, erasure, and data portability

You may request an inspection of your archived records, seek corrections, petition for deletion, obtain an export in a structured file format, restrict processing, or retract prior consent. Any withdrawal of authorization does not prejudice the legality of operations conducted beforehand.

8.2 Marketing choices

All promotional communications include an immediate departure link. Analytical and promotional trackers can be deactivated at your discretion via our cookie management prompt.

8.3 Exercising your rights

Direct your formal inquiry to [email protected]. We may verify your identity prior to releasing records, and our reply shall follow within 30 days. You hold the concurrent privilege of submitting a grievance to the supervisory authority in Canada.

Our domain operates strictly over secure HTTPS connections. Transaction records reside within access-restricted databases available solely to personnel and contracted specialists directly fulfilling these tasks. Card payment credentials are never gathered or retained on this site.

Transactional records and purchase invoices remain stored for the exact period mandated by fiscal regulations before being securely destroyed. Inquiries and correspondence are maintained for up to 3 years from the date of final contact. Infrastructure logs are preserved for 30 days, aggregated statistical files for up to 14 months, and marketing preferences until you issue a revocation.

Outbound links directing visitors toward third-party domains, social networks, or settlement providers connect to platforms subject to separate privacy notices. Our house holds no responsibility for their handling practices.

This document is adjusted whenever internal procedures or statutory directives evolve. The prevailing text remains continuously published on this page, accompanied by the latest revision date displayed at its header.