Formal document · Reviewed September 2026Order now

Returns & Refunds

Name: Lorne Atelier
Address: 770 St. George Blvd, Moncton, NB E1E 2C6, Canada, CA
Telephone: +1 (506) 487-7411

You are welcome to return any article procured from Lorne Atelier within 60 days of delivery, provided it remains unused and in its original packaging. This section outlines our terms, the required procedure, freight liabilities, and the timeframe for refund processing.

Please note: an authorized return reference must be requested prior to dispatch, and items must be addressed exclusively to the facility we designate. Parcels dispatched to alternative locations cannot be correlated with your purchase.

60-day refund guarantee01

Our return period spans 60 days from the confirmed date of delivery. This entitlement applies whether an article arrived damaged, presents an imperfection, differs from what you requested, or fails to meet your expectations upon consideration.

Return conditions02

Damaged or flawed items: an immediate replacement or full reimbursement, including initial carriage charges; please append photographic evidence to your submission.
Erroneous delivery: the intended item is forwarded promptly, and the incorrect board retrieved entirely at our expense.
Should you decide against your purchase, the board must remain unused, within its original packaging and with every seal intact. Return transit costs remain the responsibility of the purchaser, and initial shipping fees cannot be reimbursed.
Articles unsealed or used in food preparation cannot be received for resale on hygienic grounds, and are ineligible for return unless a genuine fault is present.

Food contact surfaces that have been used for food preparation, washed with abrasive detergents, or returned without sanitary edge protection cannot be accepted for refund due to provincial health and sanitary hygiene guidelines.

Procedure for returning your parcel03

Within 60 days following arrival, please notify [email protected] or telephone +1 (506) 487-7411 with your reference code, the circumstance of the return, and photographs should transit damage have occurred.
Our desk responds within one business day to provide an authorization reference and our receiving address.
Secure the piece in its original carton, enclose a note bearing your authorization reference, and fasten the package securely.
Dispatch the parcel to the specified location and communicate the tracking reference to us by email. Kindly retain your postal receipt until the settlement has cleared.

Refunds and processing time04

We examine returned parcels within 3 business days of receipt and communicate confirmation of the reimbursement by email. Funds are returned through the original arrangement: orders placed via cash on delivery receive a bank transfer to your nominated account, while direct bank transfers are credited to the originating account. Financial institutions generally post these sums in 1-5 business days.

Exchanges and cancellations05

Should you prefer an alternative model, please complete the return protocol and submit a fresh order; the original purchase will be reimbursed upon safe receipt. Cancellations before dispatch incur no charge whatsoever: kindly forward your request with the order reference to [email protected].

Questions about this policy06

You may write to [email protected] or telephone +1 (506) 487-7411 during Mon-Fri 08:00-16:30, Sat 10:00-15:45. We attend to every inquiry within one business day.

Merchant: Lorne Atelier Cutlery Inc.
Registered address: 770 St. George Blvd, Moncton, NB E1E 2C6, Canada
Email: [email protected]
Phone: +1 (506) 487-7411