Shipping & Delivery

Purchases completed prior to 12:30 on a working day depart our workshop that afternoon. Orders received past this hour, or during weekends and official holidays, are dispatched the following working day. You will receive an initial confirmation message stating your reference number, followed by a dispatch advisory containing tracking details once the courier assumes custody.

• Consult your dispatch message or text notice and proceed through the tracking link provided.
• Alternatively, visit our parcel tracking section and supply your order reference.
• Tracking information becomes active once registered by the carrier, typically within 24 hours of departure.
• Progress notes are logged at each transfer facility until arrival at your residence.

Delivery schedules denote working days following dispatch and represent careful estimates rather than formal guarantees. More remote postal areas may require an additional 1-2 days.

Complimentary standard carriage is provided for orders exceeding $140 across Canada, while smaller parcels incur a fee of $12.50. The definitive fee for your specific address is calculated at checkout before you confirm your acquisition.

For dispatches outside Canada, applicable charges and transit estimates are displayed at checkout. Import tariffs and regional levies are established by the receiving jurisdiction and remain the responsibility of the recipient. Consignments rejected at customs clearance are processed as standard returns.

6.1 Damaged

Please examine your parcel upon receipt. Should the carton or your titanium board exhibit harm, photograph the affected areas and notify [email protected] within 48 hours. We will promptly dispatch a replacement at our expense or issue a full reimbursement; you need not return the damaged article unless specifically requested.

6.2 Lost

Should tracking activity remain stationary for 5 working days, kindly reach out with your order number. We shall lodge an inquiry with the carrier and, at your preference, dispatch a fresh board or provide a complete refund within 10 working days of notification.

6.3 Parcels recorded as delivered but not received

We advise inquiring with household members, immediate neighbours, and your regional postal branch, before contacting us within 3 days of the delivery record. We will initiate a formal carrier investigation and apprise you of developments until matters are concluded.

You may write to [email protected] or telephone +1 (506) 487-7411 during Mon-Fri 08:00-16:30, Sat 10:00-15:45. We attend to every inquiry within one business day.

Merchant

Lorne Atelier Cutlery Inc.

Registered address

770 St. George Blvd, Moncton, NB E1E 2C6, Canada

Email

[email protected]

Phone

+1 (506) 487-7411